Accessing interpreter services

Interpreters are free and you can use their services 24 hours a day.

Your interpreter can help:

  • by being with you in person
  • on a video call
  • over the phone.

You can ask for an interpreter for your next appointment. Your doctor may also ask for an interpreter when they make a referral for you to go to hospital.

You can get after hours and on call emergency services at the hospital by:

  • pointing to the interpreter symbol at the front desk
  • pointing to the Auslan symbol at the reception desk.

You can ask for a Queensland interpreter card that you can show when you're using a government agency. This card lets staff know that you need an interpreter in the language printed on your card.

You can ask for a Queensland interpreter card by emailing MAQ@dlgrma.qld.gov.au.

Last updated: May 2022