Give your feedback

You can give your feedback by filling in our online form or you can contact us by:

We may also invite you to take part in an online survey about your recent hospital or health care visit by text message. If we do, your responses will be automatically recorded.

If you have feedback about our website, you can contact us at sc-communications@health.qld.gov.au.

If you’re not satisfied with the way we’ve handled your complaint, you may also contact the Office of the Health Ombudsman.

Raise concerns about a patient's health (Ryan's Rule)

Ryan's Rule is a 3 step process to support patients of any age, their families and carers. You can raise concerns if a patient's health condition is getting worse or not improving as expected.

Read more about the Ryan’s Rule process on the Clinical Excellence Queensland website.

Complaint resolution

The Public Service Act 2008 (the ACT) requires that we publish information in relation to complaints received by Sunshine Coast Health.

2020/2021

Total compliments received: 3,437

Total complaints received: 1,823

  • Complaints resulting in further action *: 848
  • Complaints resulting in no further action: 975

Complaints acknowledged within 5 days: 100%

Complaints resolved within 35 days: 86.2%

* As the ACT doesn't define "Number of Complaints resulting in further action", we've defined this as the number of complaints that weren't resolved at front line and required further investigation.

Last updated: May 2022