If you’re a registered health professional, you can get information on your patient’s health care by logging into the Health Provider Portal. You may also know the portal as 'the Viewer'.
You can also get your patient’s health care details from the Clinical Information Access department.
Health Provider Portal
If you're involved in the care of a patient, you can access the following information electronically:
- discharge summaries
- pathology reports
- medical imaging reports
- outpatient letters
- medication list.
Some of this information may also be available on My Health Record.
Access and log in
You'll need a QGov login account to use the Health Provider Portal (HHP). You’ll also need to have registered and active professional practice details.
Find out how to create a new HPP account in the Queensland Health training and support resources.
You can get help with any technical issues by calling 1300 478 439.
Medical Record Department (Release of Information)
You can also access patient information from the hospital’s Medical Records Department, for the purpose of ongoing care.
You can either email or fax your request, which must include the following:
- your patient’s full name and date of birth
- consent to access their records
- full details of the specific information you require
- name of the hospital where the information is held
- your name and contact details.
Please refer to the Release of Information (ROI) via email page for information on the process to send and read encrypted emails.
Contact details
| Facility | Phone | Fax | |
|---|---|---|---|
| Sunshine Coast University Hospital | 07 5202 3011 | 07 5202 3419 | schhs_scuh_roi@health.qld.gov.au |
| Nambour General Hospital | 07 5470 6389 | 07 5470 5425 | schhs_ngh_roi@health.qld.gov.au |
| Caloundra Health Service | 07 5436 8503 | 07 5436 8766 | schhs_cal_roi@Health.qld.gov.au |
| Maleny Soldiers Memorial Hospital | 07 5420 5000 | 07 5420 5001 | schhs_mal_roi@health.qld.gov.au |
| Gympie Hospital | 07 5489 8667 | 07 5489 8757 | schhs_gym_roi@Health.qld.gov.au |
It will take about 2 to 3 days to process your request. If you need the information sooner, please mark the request 'urgent' and note that appointment date on the front coversheet.
Same day discharge summaries
We send discharge summaries for patients electronically to the referring GP or nominated health care provider at the time of the patient's discharge from hospital.
We also give patients or carers a copy on discharge, unless the treating consultant deems it clinically inappropriate.
This doesn't apply to patients in:
- outpatient clinics
- Day Unit Intervention and Therapy (DUIT)
- routine renal dialysis
- routine chemotherapy.
If you haven't received a discharge summary, it may be available on the Health Provider Portal. Alternatively, contact Clinical Information Access or the General Practice Liaison Unit.