If you’re a registered health professional, you can get information on your patient’s health care by logging into the Health Provider Portal. You may also know the portal as 'the Viewer'.

You can also get your patient’s health care details from the Clinical Information Access department.

Health Provider Portal

If you're involved in the care of a patient, you can access the following information electronically:

  • discharge summaries
  • pathology reports
  • medical imaging reports
  • outpatient letters
  • medication list.

Some of this information may also be available on My Health Record.

Access and log in

You'll need a QGov login account to use the Health Provider Portal (HHP). You’ll also need to have registered and active professional practice details.

Find out how to create a new HPP account in the Queensland Health training and support resources.

You can get help with any technical issues by calling 1300 478 439.

Medical Record Department (Release of Information)

You can also access patient information from the hospital’s Medical Records Department, for the purpose of ongoing care.

You can either email or fax your request. If you send an email, it must include the following:

  • your patient’s full name and date of birth
  • consent to access their records
  • full details of the specific information you require
  • name of the hospital where the information is held
  • your name and contact details.

Contact details

FacilityPhoneFaxEmail
Sunshine Coast University Hospital 07 5202 3011 07 5202 3419 SCHHS_SCUH_ROI@health.qld.gov.au
Nambour General Hospital 07 5470 6389 07 5470 5425 SCHHS_NGH_ROI@health.qld.gov.au
Caloundra Health Service 07 5436 8503 07 5436 8766 SC-CAL-MRD@health.qld.gov.au
Maleny Soldiers Memorial Hospital 07 5420 5000 07 5420 5001 SC-MAL-MRD@health.qld.gov.au
Gympie Hospital 07 5489 8667 07 5489 8757 SC.GYM.MRD@health.qld.gov.au

It will take about 2 to 3 days to process your request. If you need the information sooner, please mark the request 'urgent' and note that appointment date on the front coversheet.

Same day discharge summaries

We send discharge summaries for patients electronically to the referring GP or nominated health care provider at the time of the patient's discharge from hospital.

We also give patients or carers a copy on discharge, unless the treating consultant deems it clinically inappropriate.

This doesn't apply to patients in:

  • outpatient clinics
  • Day Unit Intervention and Therapy (DUIT)
  • routine renal dialysis
  • routine chemotherapy.

If you haven't received a discharge summary, it may be available on the Health Provider Portal. Alternatively, contact Clinical Information Access or the General Practice Liaison Unit.

Last updated: May 2022